London Drugs in Richmond, BC Open now

Reviews about London Drugs

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  2020-02-17, by Jacky Wong
  I shipped something I bought online to this location. I received the email that it's ready to pick up 2 days prior to going. After spending 30 minutes at the counter, I left. The item was not at the customer service counter, and the store manager's idea to solve the problem was to cancel my online order and buy it in store. Problem is, I bought it during a sale. When I brought that up, the customer service had to call head office. This is about the 30 minute mark when I decided to just leave. The customer service rep was nice and felt bad but there was nothing she could have done, and it's not her fault this happened. Some problems: they still use pen and paper to keep track of order pick ups. I don't even remember the last time I saw this. The customer service rep didn't even have a system where she can punch in the pick up number to check the order. Secondly, why couldn't the store manager just give me the same discount, buy it in store and cancel my online order? I thought this was going to take 5-10 minutes top, but 30+ minutes later I left without my order in hand. With such an archaic system, I will never shop at London Drugs again. I rarely price match because I like to buy directly from the retailer that's doing the sale, but in London Drugs' case, I will either price match or just wait for another retailer to do a similar sale.
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  2019-11-17, by Aurelia Paula M
  I often use this location now because both photo counter person and pharmacists are very nice. Photo counter person is easy to talk to and fun to chat with. Pharmacists here are very caring. I used to take pills for my thyroid. My prescription sometimes became out of stock, so the pharmacists always checked the stock and when they were running short, they got the rest of their stock ready for me. I really appreciate it.