ScanDesigns Furniture in Richmond, BC Closed now

Reviews about ScanDesigns Furniture

• ★ ☆ ☆ ☆ ☆

  2020-07-09, by Gary Holden
  I am writing this review on Gary Holden's g-mail account as I don't have an account of my own. I am a previous customer (Richard Crowe) and based on my experience my significant other (Ms. Rowena Ching) went to the Richmond store to look for new living room furniture. (Feb.4). We looked around at several options and then talked with Chris about options and pricing. We left with measurements and photos. We returned the next day to place an order. While looking around we settled on another furniture set that would better suit her needs. Chris gave us a price which he assured us was the best he could do., We did not schedule delivery as she wanted to try and sell her sectional seat before taking delivery. The following weekend Rowena came across an ad in the local Chinese newspaper that offered 10% off certain purchases. She phoned Chris who again confirmed he had given us his best price. For some reason she doubted his claim. She decided to contact the Coquitlam store to do a price check. Low and behold she (Tiffany) gave her a price just for the sofa that was $250 less than Chris's "best "price. When Rowena contacted Chris again he himmed and hawed but agreed to make the price correction ($357.96) on my credit card.Meaning I will have to travel from Abbotsford to Richmond to make this happen. When I contacted him to express my displeasure he stated that Tiffany had made a mistake rather than take responsibility for his actions. In my opinion in this world of tight retail markets such practices are totally unacceptable. He should as a sign of good faith wave the $100 delivery fee. Richard Crowe on behalf of Rowena Ching Delivery ticket #179391 Please read the review for customer names and ticket number, all provided above. Thank you.
• ★ ★ ★ ★ ★

  2019-09-09, by Ian Wong
  Jesse was extremely helpful and knowledgeable about their Stressless chairs. He helped make our decision easier. He also came to our home to fix a computer side-table issue that had been incorrectly installed. This was really excellent after-sale service.